Scanner Driver Error
“You need a WIA or TWAIN driver to use this device”

Solution 1:
Restart the following services:
Windows Image Acquisition (WIA)
Acquisition d’image Windows (WIA)
Shell Hardware Detection
Détection matérielle noyau
Remote Procedure Call (RPC)
Appel de procédure distante(RPC)
After that, test the printer and scanner to see if it needs WIA driver when scanning.

Solution 2: Uninstall Scanner Driver from Device manager
Open device manager (Destionnaire de périphériques)
expand the Imaging devices Peripherique d'acquisition d'images
find the scanner and uninstall it
restart the computer, windows will install Windows 10 WIA driver for the scanner.
test the scanner.

Solution 3: Update Scanner WIA Driver using the printer's CD
if the computer cannot help to install the WIA drivers correctly.
Sometimes, after a windows upgrade, the incompatible or corrupted scanner driver may cause this problem.
Or enter the scanner manufacturer’s website to find the scanner drivers and firmware.
Install the scanner driver and update firmware.

Solution 4: Troubleshoot for your Scanner
Go to: Windows > Settings > Update & Security > Troubleshoot
(Mise à jour de sécurité/Résolution des problèmes/Utilitaires supplémentaires...)
Find Printers/Scanners and then run the Troubleshooter
Or using the Control Panel/peripherals and printers, right-click on the printer icon to run the Troubleshoot.

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keywords: printers imprimantes scanners